Privacy Notice

PRIVACY NOTICE
Effective Date: November 07, 2024

This Privacy Notice outlines how Giovanna A. Holden Attorney at Law PC, doing business as Holden Law Firm (“we,” “us,” or “our”), collects, uses, stores, and shares your personal information when you engage with our services (“Services”). This includes interactions through:

• Our website at https://www.holdenfirm.com, or any related sites that link to this Privacy Notice.
• Sales, marketing, events, or any other form of engagement with our firm.

If you have any questions or concerns after reading this notice, feel free to contact us at info@holdenfirm.com.

SUMMARY OF KEY POINTS

• What personal information do we collect? We collect information you provide directly to us, such as your name, contact details, and payment information, as well as information collected automatically, such as your IP address and device information.
• Do we collect sensitive information? Yes, we may collect sensitive information, such as financial data or government identifiers, with your consent or as required by law.
• Do we share your information? We share information only when necessary, such as with service providers or in specific legal contexts.  No mobile opt-in data will be shared with third parties
• How do we keep your information safe? We implement appropriate security measures but cannot guarantee 100% security due to inherent risks in electronic data transmission.
• What are your rights? Depending on your location, you may have the right to access, correct, delete, or object to the processing of your personal information.
• How do you exercise your rights? You can contact us directly or submit a data subject access request to exercise your rights.

For detailed information, please continue reading.

TABLE OF CONTENTS

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. When and With Whom Do We Share Your Information?
4. Do We Use Cookies and Tracking Technologies?
5. How Long Do We Keep Your Information?
6. How Do We Keep Your Information Safe?
7. Do We Collect Information from Minors?
8. What Are Your Privacy Rights?
9. Do-Not-Track Features
10. Specific Rights for U.S. Residents
11. SMS Communication Policy
12. Updates to This Notice
13. Contact Information
14. Review, Update, or Delete Your Information

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Express interest in our services.
• Contact us directly or participate in our events.
• Make a payment or engage with us in any business context.

Types of personal information collected may include:

• Identifiers: Name, phone number, email address, mailing address.
• Payment Data: Payment instrument number and security code (handled and stored by Clio; refer to Clio’s privacy notice here).

Sensitive Information

With your consent or as required by law, we may collect:

• Financial information.
• Government identifiers (e.g., Social Security numbers).
• Biometric data.
• Information revealing race, ethnicity, political opinions, or religious beliefs.

All personal information must be accurate and up to date. Please notify us of any changes to your information.

Information Collected Automatically

We automatically collect certain information when you interact with our Services. This may include:

• Log and Usage Data: IP address, browser type, device details, referring URLs, and activity on our website.
• Device Data: Device type, operating system, and language preferences.
• Location Data: Approximate location based on IP address.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for various legitimate business purposes, including:

• Providing Services: To deliver the requested legal services and facilitate your interactions with us.
• Communication: To respond to inquiries, send administrative information, and request feedback.
• Marketing: To send promotional messages, subject to your consent and preferences.
• Security: To ensure the safety and security of our Services.
• Legal Compliance: To comply with applicable laws and regulations.

3. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share your information in the following circumstances:

• Business Transfers: In connection with any merger, sale of assets, or acquisition.
• Service Providers: With vendors who help us deliver services (e.g., Clio for payment processing).
• Legal Obligations: When required by law or necessary to protect our rights.

4. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?

Yes, we use cookies and similar technologies to enhance your experience. These may include:

• Essential Cookies: For core functionality.
• Analytics Cookies: To understand website usage.
• Advertising Cookies: To deliver targeted advertisements.

You can manage your cookie preferences through your browser settings.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required by law.

When no longer needed, we will delete or anonymize your data.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement technical and organizational security measures to protect your information. However, no electronic transmission or storage is entirely secure, so we cannot guarantee absolute security.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect or solicit data from children under 18. If we learn that we have collected information from a minor, we will take appropriate steps to delete it.

8. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.

To exercise your rights, contact us at info@holdenfirm.com.

9. DO-NOT-TRACK FEATURES

We do not currently respond to Do-Not-Track (DNT) signals as no uniform standard has been adopted.

10. SPECIFIC RIGHTS FOR U.S. RESIDENTS

Residents of certain U.S. states may have additional privacy rights, including the right to:

• Request information about how we process your data.
• Opt out of the sale or sharing of personal data.

To learn more, contact us at info@holdenfirm.com.

11. SMS COMMUNICATION POLICY

If you opt in to receive SMS messages from us—whether through written consent, checking a box during signup, or any other explicit method—you may receive up to 3 messages per week related to, though message frequency may vary depending on the nature of your case and communication needs:

• Appointment reminders.
• Case updates.
• Billing inquiries.

You can opt out at any time by replying STOP to any SMS message. Alternatively, you can contact us via email or through our website to request removal from our SMS list. Standard message and data rates may apply based on your mobile carrier’s pricing plan. Alternatively, you can contact us via email or through our website to request removal from our SMS list.

No mobile opt-in data will be shared with third parties

12. UPDATES TO THIS NOTICE

We may update this Privacy Notice periodically. The updated version will be indicated by an updated “Effective Date” at the top of this notice.

13. CONTACT INFORMATION

If you have questions or comments about this notice, contact us:

By Email: info@holdenfirm.com
By Mail: Giovanna A. Holden Attorney at Law PC
311 Green Street, NW, Suite 402
Gainesville, GA 30501, United States

14. REVIEW, UPDATE, OR DELETE YOUR INFORMATION

To request to review, update, or delete your personal information, please submit a data subject access request via info@holdenfirm.com.

Thank you for trusting Holden Law Firm with your personal information.